Privacy Policy

Privacy Statement

Our Commitment To Privacy 

Please read this Privacy Policy carefully. By using or accessing the platform (defined below), you acknowledge that you have read, understood, and agree to be bound to all the terms and conditions of this Privacy Policy, and our Terms of Use (collectively, “User Agreements”).

If you do not agree to this Privacy Policy and/or our Terms of Use, please do not access or use the platform.

Although we may offer items or services for purchase which may be relevant to children, we do not intend for any of our sites or services to be used by children, and we do not intend to collect data from children. Similarly, we do not intend to collect (and we ask you not to disclose) any particularly sensitive data such as data relating to your health, religion, ethnic background or political views.

The platform is owned by Seafire Investments – a Nairobi entity. This policy describes the data that we collect from you, why we collect it and what we do with it. The "data controller" of your personal data (in other words, the organization that determines how your data is used) is Seafire Investments.
​For any questions, feel free to contact us by emailing admin at

What Personal Data Do We Collect and How?

We collect information about you when you submit a reservation request, subscribe to email updates and/or communicate with us.
We also collect information, such as usage statistics, by using cookies, server logs, and similar technologies.

Information You Provide To Us:

We collect information about you when you submit a reservation request, subscribe to email updates and/or communicate with us.
The types of information that we may collect include your name, e-mail, phone number, residency status, location or travel preferences & payment information.

Information We Collect Automatically When You Use the Platform:

When you use our Platform, we may automatically collect information about you, including:

  • Information about reservation requests that have been submitted
  • Information about accommodations that have been shortlisted
  • Information about your visit to our websites, including information about how and when you came to visit our websites, how you interacted with the websites (pages or services you viewed or searched for; page response times, system errors that may have occurred, length of visits to certain pages, page interaction information such as scrolling, clicks, and mouse-overs), and where you went next within our site
  • Information about your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information
  • Information collected through cookies, web beacons, pixel tags, device identifiers and other technologies
  • Information from third parties providing services to us (including, for example, our hosting provider, our payments processor, our email processor and our analytics provider)
  • Our site uses cookies to recognize you when you visit and use the site. This helps us to provide you with a good experience when you browse our site (for example, certain cookies help to remember your shortlisted items) and also allows us to improve our site. Other cookies help us to better understand visitor interests and behaviour on our website and across the internet. For more information on the cookies we use, the purposes for which we use them and ways to limit the use of cookies and similar technologies in relation to your browsers or devices, please see our Cookie Policy below.

How Do We Use The Data We Collect?

We use your personal data for a variety of purposes related to the services we provide. 

  • To complete certain tasks, processes or reservations requested, provide payment guidance, deliver your requested services, and to communicate with you regarding those travel products and services that you requested through our platform
  • To respond to your questions and comments
  • To measure customer satisfaction and provide customer service (including liaising with accommodations to troubleshoot in connection with your purchases or your requests for services)
  •     We use your data in this way either because we have a contract with you (for example, if you make a reservation through our site) or because it is in our legitimate interests to do so (for example, it is in our interests to measure customer satisfaction and 'troubleshoot' customer issues)

​F​​or advertising and marketing purposes, including to measure how effective our marketing is:

  • To contact you with emails to let you know about products and services we offer that we think you might be interested in based on your subscription
  • To measure the effectiveness of our marketing campaigns and our advertising (i.e. so that we can tell what interests our customers and what doesn't)
  • We rely on your consent to contact you directly about the products and services on offer on our site (for example, we may send you emails based on your consent). In other scenarios (for example, measuring the effectiveness of our marketing), we will rely on our legitimate interests as a business, always ensuring that your rights are protected

For administrative and internal business purposes:

  • To ensure that content on our site is presented in the most effective and relevant manner for you and for your device and to tailor the site's experience and content based on the way that you use the site
  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • For our internal business purposes, such as analysing and managing our businesses, audits, developing new products or services, enhancing our site, improving our services and products and identifying usage trends. For these purposes, your personal data will be aggregated and looked at on a statistical basis;
  • It is in our legitimate interests as a business to use your data in this way. For example, we have a clear interest in ensuring that our site works properly and that our products and services are high quality and efficient. We will always ensure that your rights are protected.

For security and legal and compliance purposes as part of our efforts to keep our site safe and secure

  • To detect or prevent fraud or other improper activity as we believe to be necessary or appropriate in each case in order to comply with laws or legal process (including laws or legal process in other countries)
  • To protect our rights or property (or the rights or property of others) and to enforce our rights and pursue available remedies;
  • In some cases, we will need to use your personal data to fulfill a legal obligation (for example, if we receive a legitimate request from law enforcement agencies), and in other cases (such as the detection of fraud or ensuring the security of the site) we will rely on our legitimate interests as a business to use your data in this way.

How Do We Share Your Data?

We will never sell your personal data or give it to anyone else for them to use for their own purposes without making that clear to you. There are, however, various ways in which we will share your data, as set out below:
​Sharing with service providers of the products and services we offer:
We host information about travel services and products on behalf of third party service providers on our website and, as such, we will share some information about you with the travel service provider when you request a reservation from us for the product or service offered by them. In almost all cases, this is because such sharing is necessary in connection with our performance of our contract with you, and in some other cases it may be in our legitimate interests to do this since this enables us and the merchants to provide you with competitive offers for a range of products and services and to prevent fraud. This also helps improve the services we and the merchants offer to you.
When you fulfill your purchased travel services with a third party merchant, you will be entering into a separate contract with that third party merchant and, in these cases, your personal data will be collected by the third party merchant and not by us. You should also read the third party merchant's privacy policy to make sure that you understand how they may use your data. In some instances the third party merchant may share some of your personal data with us for example to evidence that your order has been placed or if they ask us to provide redemption or delivery services for them.

​Sharing with organisations providing services to us:

​We engage various third parties to provide services to us for specific functions, and this will often mean that we need to share your personal data with them (it is in our legitimate interests to do so, since we may not have the capabilities to provide these services ourselves) in order to fulfill your request to us. In each case, we will ensure that these third parties are only allowed to use your personal data in order to provide the relevant services to us. We will attempt to ensure that we use organisations that we trust to look after your personal data appropriately and as required by applicable laws.
Some examples of these third parties will include: online or offline payment processing services, analytics, website hosting and related infrastructure provision, customer service related services, auditing, and other similar services.​

Sharing data with online advertising related service providers:
We may from time to time work with online advertisers, social media platforms and advertising networks to deliver, tailor and measure advertising to you and others both on the site and elsewhere on the internet (including on social media platforms such as Facebook and Twitter). We also use various tools and products which involve the sharing of data with Google to deliver, measure and tailor our online advertising.
The personal data that we allow to be shared with these third parties includes online identifiers such as IP address, data from cookies or similar technologies, or other device related information.
Similarly, we may share certain online identifiers with analytics and search engine providers that assist us in the improvement and optimisation of our site.
You can choose not to allow your data to be used to deliver targeted advertising by changing your settings within social media platforms, or within your browser's "Do Not Track" privacy setting.​

Sharing data in connection with changes to our company structure or the ownership of our business:

If we sell or propose to sell our business or part of it, we may need to disclose your personal data to prospective buyers.
Similarly, if there are changes to our company structure or if our ownership changes, we may need to disclose your personal data to the new owners or operators of this site as part of that process.

Sharing data to comply with laws:

There may be scenarios where we are subject to a legal obligation to disclose or share your personal data, such as with law enforcement agencies or public authorities in order to prevent or detect crime.

International Transfer Of Your Data

Some of the processes involved in our use of your personal data may require your data to be stored or processed in countries worldwide.
Whenever we send (or permit a third party to send) your personal data outside of Europe, we will make sure that we take steps necessary to protect your data as required by applicable laws. For example, we may implement specific contract terms or we may rely on service providers who adhere to certain compliance programs overseas, or we may select service providers based in countries with strong local laws to protect your personal data.

Security Of Your Personal Data

We take the security of your data very seriously and have put physical, technical and administrative strategies, controls and measures in place to help protect your personal data from unauthorised access, use or disclosure as required by law and in accordance with accepted good industry practice.

Retention Of Your Personal Data

We retain certain information that we collect from you in order to fulfill your request to us, and in certain cases where you have completed your requested travel arrangments, for the following reasons:

  • So you can use our Platform
  • To ensure that we do not communicate with you if you have asked us not to
  • To provide you with a refund, if entitled
  • To better understand the traffic to our Platform so that we can provide all users with the best possible experience
  • To detect and prevent abuse of our Platform, illegal activities and breaches of our Terms of Service
  • To comply with applicable legal, tax or accounting requirements​

In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this privacy policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place. For example, some transaction data will be kept for a number of years in order to comply with various finance and tax related legal obligations. Other transaction data may be kept for a different period because it is in our legitimate interests to do so in order to provide appropriate customer service.

Your Rights

Rights that you may have, depending on the country in which you live, include:

  • Accessing, correcting, updating, or requesting deletion of your information
  • Objecting to processing of your information, asking us to restrict processing of your information, or requesting the portability of your information
  • Opting out from receiving marketing communications that we send you at any time. You can exercise this right by selecting the “unsubscribe” link in the marketing emails we send you. 
  • Withdrawing your consent at any time if we have collected and processed your information with your consent. Withdrawing your consent will not affect the lawfulness of any processing that we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent
  • Complaining to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority​

Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this site. We may also email you if the changes require so and if we have your email address. Please check back frequently to see any updates or changes to our privacy policy.

Cookie Policy

We and our service providers use cookies and other technologies to provide our Platform and to enhance your experience. This Cookie Policy sets out some further detail on how and why we use these technologies on our Platform, which includes any website, application, or service we offer. By using our Platform, you consent to storage and access to cookies and other technologies on your device, in accordance with this Cookie Policy.

What are Cookies?

Cookies are small data files which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow us to recognize your device.

How We Use Cookies

We use cookies for the following purposes:

  • Security: We use cookies to support or enable security features we have deployed, specifically for web-based forms, and to help us detect malicious activity and violations of our Terms of Service. These cookies help us prevent fraudulent use of our online resources
  • Services, features, and preferences: We use cookies to provide functionality and help us deliver our products and services according to your preferences
  • Performance, Analytics and Research: We use cookies to help us analyze how the Platform is being discovered, accessed and used, and enable us to track performance of the Platform. This helps us to understand, improve, and research features and content on the Platform. We may also use other services, such as Google Analytics, HotJar or other third-party cookies, to assist with analyzing performance on our Platform. As part of providing these services, these service providers may use cookies and the technologies described below to collect and store information about your device, such as time of visit, pages visited, time spent on each page of the Platform, links clicked and conversion information, IP address, browser, mobile network information, and type of operating system used

Duration of Cookies

Some cookies, known as "session cookies", will stay on your device only for as long as you are accessing our Platform. Others, known as "persistent cookies", are stored on your device for longer periods.

Other Technologies

  • Pixels tags. Pixel tags (which are also called clear GIFs, web beacons, or pixels), are small pieces of code that can be embedded on websites and emails. Pixels tags may be used to learn how you interact with our site pages and emails, and this information helps us and our partners provide you with a more tailored experience.
  • Device Identifiers. A device identifier is a unique label can be used to identify a mobile device. Device identifiers may be used to track, analyze and improve the performance of the Platform and ads delivered.
  • Local storage. Local storage is an industry-standard technology that enables the storage and retrieval of data on a computer, mobile phone or other device. Local storage may be used to store member preferences on devices.

Opting Out Of Cookies

Most devices and web browsers are set to accept cookies by default. If you prefer, you may be able to remove or reject cookies. You can learn more about how to block cookies by visiting Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Platform.
Your device may also include a feature that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes. Note that even if you choose to opt out of receiving targeted advertising, you may still receive advertising, although it should not be tailored to your interests or activities.
Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Our Third Party Web Services That Place Cookies On Your Device

  • Google Analytics
  • Hotjar

Google Analytics

We use Google Analytics in order to better understand our users' needs and to optimize this service and experience. Google Analytics is a technology service that helps us to better understand our users eperience (e.g. how mnuch time they spend on which pages, how did they find our service) and this enables us to build and maintain our service with user feedback. Google Analytics uses cookies and other technologies to collect data on our users' behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, operating system, browser information, geographical location (country, state or region, and/or city (depending on users' internet connection provider)), preferred language. For details on how Google stores and uses this information, please see the links.

HotJar Analytics

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by visiting:
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.