Please read this Privacy Policy carefully. By using or accessing the platform (defined below), you acknowledge that you have read, understood, and agree to be bound to all the terms and conditions of this Privacy Policy, and our Terms of Use (collectively, “User Agreements”).
If you do not agree to this Privacy Policy and/or our Terms of Use, please do not access or use the platform.
Although we may offer items or services for purchase which may be relevant to children, we do not intend for any of our sites or services to be used by children, and we do not intend to collect data from children. Similarly, we do not intend to collect (and we ask you not to disclose) any particularly sensitive data such as data relating to your health, religion, ethnic background or political views.
The Karibukenya.co.uk platform is owned by Seafire Investments – a Nairobi entity. This policy describes the data that we collect from you, why we collect it and what we do with it. The "data controller" of your personal data (in other words, the organization that determines how your data is used) is Seafire Investments.
For any questions, feel free to contact us by emailing admin at info@karibukenya.co.uk.
We collect information about you when you submit a reservation request, subscribe to email updates and/or communicate with us.
We also collect information, such as usage statistics, by using cookies, server logs, and similar technologies.
We collect information about you when you submit a reservation request, subscribe to email updates and/or communicate with us.
The types of information that we may collect include your name, e-mail, phone number, residency status, location or travel preferences & payment information.
When you use our Platform, we may automatically collect information about you, including:
We use your personal data for a variety of purposes related to the services we provide.
We will never sell your personal data or give it to anyone else for them to use for their own purposes without making that clear to you. There are, however, various ways in which we will share your data, as set out below:
Sharing with service providers of the products and services we offer:
We host information about travel services and products on behalf of third party service providers on our website and, as such, we will share some information about you with the travel service provider when you request a reservation from us for the product or service offered by them. In almost all cases, this is because such sharing is necessary in connection with our performance of our contract with you, and in some other cases it may be in our legitimate interests to do this since this enables us and the merchants to provide you with competitive offers for a range of products and services and to prevent fraud. This also helps improve the services we and the merchants offer to you.
When you fulfill your purchased travel services with a third party merchant, you will be entering into a separate contract with that third party merchant and, in these cases, your personal data will be collected by the third party merchant and not by us. You should also read the third party merchant's privacy policy to make sure that you understand how they may use your data. In some instances the third party merchant may share some of your personal data with us for example to evidence that your order has been placed or if they ask us to provide redemption or delivery services for them.
We engage various third parties to provide services to us for specific functions, and this will often mean that we need to share your personal data with them (it is in our legitimate interests to do so, since we may not have the capabilities to provide these services ourselves) in order to fulfill your request to us. In each case, we will ensure that these third parties are only allowed to use your personal data in order to provide the relevant services to us. We will attempt to ensure that we use organisations that we trust to look after your personal data appropriately and as required by applicable laws.
Some examples of these third parties will include: online or offline payment processing services, analytics, website hosting and related infrastructure provision, customer service related services, auditing, and other similar services.
Sharing data with online advertising related service providers:
We may from time to time work with online advertisers, social media platforms and advertising networks to deliver, tailor and measure advertising to you and others both on the site and elsewhere on the internet (including on social media platforms such as Facebook and Twitter). We also use various tools and products which involve the sharing of data with Google to deliver, measure and tailor our online advertising.
The personal data that we allow to be shared with these third parties includes online identifiers such as IP address, data from cookies or similar technologies, or other device related information.
Similarly, we may share certain online identifiers with analytics and search engine providers that assist us in the improvement and optimisation of our site.
You can choose not to allow your data to be used to deliver targeted advertising by changing your settings within social media platforms, or within your browser's "Do Not Track" privacy setting.
If we sell or propose to sell our business or part of it, we may need to disclose your personal data to prospective buyers.
Similarly, if there are changes to our company structure or if our ownership changes, we may need to disclose your personal data to the new owners or operators of this site as part of that process.
There may be scenarios where we are subject to a legal obligation to disclose or share your personal data, such as with law enforcement agencies or public authorities in order to prevent or detect crime.
Some of the processes involved in our use of your personal data may require your data to be stored or processed in countries worldwide.
Whenever we send (or permit a third party to send) your personal data outside of Europe, we will make sure that we take steps necessary to protect your data as required by applicable laws. For example, we may implement specific contract terms or we may rely on service providers who adhere to certain compliance programs overseas, or we may select service providers based in countries with strong local laws to protect your personal data.
We take the security of your data very seriously and have put physical, technical and administrative strategies, controls and measures in place to help protect your personal data from unauthorised access, use or disclosure as required by law and in accordance with accepted good industry practice.
We retain certain information that we collect from you in order to fulfill your request to us, and in certain cases where you have completed your requested travel arrangments, for the following reasons:
In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this privacy policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place. For example, some transaction data will be kept for a number of years in order to comply with various finance and tax related legal obligations. Other transaction data may be kept for a different period because it is in our legitimate interests to do so in order to provide appropriate customer service.
Rights that you may have, depending on the country in which you live, include:
Any changes we may make to our privacy policy in the future will be posted on this site. We may also email you if the changes require so and if we have your email address. Please check back frequently to see any updates or changes to our privacy policy.
We and our service providers use cookies and other technologies to provide our Platform and to enhance your experience. This Cookie Policy sets out some further detail on how and why we use these technologies on our Platform, which includes any website, application, or service we offer. By using our Platform, you consent to storage and access to cookies and other technologies on your device, in accordance with this Cookie Policy.
Cookies are small data files which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow us to recognize your device.
We use cookies for the following purposes:
Some cookies, known as "session cookies", will stay on your device only for as long as you are accessing our Platform. Others, known as "persistent cookies", are stored on your device for longer periods.
Most devices and web browsers are set to accept cookies by default. If you prefer, you may be able to remove or reject cookies. You can learn more about how to block cookies by visiting allaboutcookies.org. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Platform.
Your device may also include a feature that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes. Note that even if you choose to opt out of receiving targeted advertising, you may still receive advertising, although it should not be tailored to your interests or activities.
Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
We use Google Analytics in order to better understand our users' needs and to optimize this service and experience. Google Analytics is a technology service that helps us to better understand our users eperience (e.g. how mnuch time they spend on which pages, how did they find our service) and this enables us to build and maintain our service with user feedback. Google Analytics uses cookies and other technologies to collect data on our users' behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, operating system, browser information, geographical location (country, state or region, and/or city (depending on users' internet connection provider)), preferred language. For details on how Google stores and uses this information, please see the links.
https://support.google.com/analytics/answer/6004245
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by visiting:
https://www.hotjar.com/legal/policies/privacy.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
https://www.hotjar.com/legal/compliance/opt-out